FAQ
1. What types of lingerie do you sell? We specialize in women's lingerie, including lace bras, panty sets, bralettes, thongs, boyshorts, bodysuits, and matching sets. Our collection ranges from everyday comfortable styles to sexy, elegant pieces perfect for special occasions.
2. Where do you ship to? We currently ship to all addresses in the United States (including Alaska, Hawaii, and Puerto Rico). International shipping is not available at this time.
3. What are your shipping options and times? We offer the following reliable shipping methods (business days, excluding weekends & holidays):
- Express Shipping: 3-6 business days – $20
- Free Standard Shipping: 7-14 business days – $0 (most popular choice!)
- Free Standard Shipping: 7-14 business days – $0 (same reliable service)
- Standard Shipping: 7-14 business days – $10 (for select orders or regions)
Shipping times are estimates and may vary due to carrier delays or peak seasons. You'll receive a tracking number once your order ships.
4. Do you offer free shipping? Yes! We provide Free Standard Shipping (7-14 business days) on qualifying orders—no minimum required for most items.
5. What is your return policy? We accept returns within 30 days of delivery for unworn, unwashed items with tags attached. Please note: due to hygiene reasons, intimate apparel (bras, panties, etc.) must be returned in original packaging and condition. Refunds exclude original shipping fees unless the item is defective. Contact us at support@cagedyarn.com to start a return.
6. How do I choose the right size? Check our detailed size chart on each product page. We recommend measuring yourself and comparing to our charts for the best fit. If you're between sizes, we suggest sizing up for comfort.
7. Are your products true to size? Yes, most of our lingerie runs true to standard US sizing. Customer reviews on each product page often mention fit details to help you decide.
8. How do I care for my lingerie? We recommend hand washing in cold water with mild detergent or using a lingerie bag in the machine on delicate cycle. Air dry flat to maintain shape and lace details. Avoid bleach and dry cleaning.
9. I have a question not listed here—what should I do? We're here to help! Email us at support@cagedyarn.com or use the chat widget on the site. We usually respond within 24 hours.